Shipping Policies

When you order from Mansoura®, your items are hand-packed with the utmost care to ensure they arrive in perfect condition. When necessary, we include ice packs to keep products cool during transit.

All orders ship from our location in Brooklyn, NY. We strive to ship orders the same day they are placed; however, during busy periods, orders may require up to 3 business days to ship. Our shipping cut-off time is 12:00 PM EST.

Shipping Options

UPS Next Day Air – Guaranteed delivery to all 50 states by the end of the next business day (destination-dependent).
UPS 2^nd Day Air AM – Guaranteed delivery to all 50 states, with some limitations in Alaska and Hawaii. May not be available for all addresses.
UPS 3 Day Select – Guaranteed delivery by the end of the third business day to the 48 contiguous states.
UPS Ground – Delivery typically in one to six business days to all 50 states. Please see our Ground Shipping Map below for approximate transit times.

All UPS transit times are based on business days only and exclude weekends and major holidays.

Delivery Addresses

We guarantee delivery only to the address provided at checkout. Incorrect or incomplete addresses may result in delays and UPS rerouting fees, which will be billed to the customer.

Our checkout system uses an address validator that may suggest corrections. Customers may accept or decline these suggestions. Some rural addresses may not be recognized but are still deliverable.

We ship within the United States only. We do not deliver to P.O. Boxes or APO/FPO addresses.

Tracking and Delivery

Once your order is processed, a UPS tracking number will be emailed to you. Tracking updates may occasionally be delayed between scans, but your package is still moving through the UPS network.

Address Changes

Any address change requested by the sender or recipient after a package has shipped will incur a $25 UPS rerouting fee. This fee is charged by UPS and will be billed to the original payment method used at checkout.

Delays

Delays may occur due to weather, carrier volume, holiday closures, or other unforeseen circumstances. For a full list of UPS holiday closures, please refer to the UPS Holiday Schedule.

Damaged or Missing Goods

If your order arrives damaged, please contact us immediately. We will assist you in filing a UPS claim for reimbursement. For missing items, please contact us within 2 days of receipt.

Refused Packages

Refused packages are not an acceptable form of return. Any refused shipment will not be refunded, and the purchaser will be responsible for return shipping costs.

Lost or Missing Packages

If a package is lost in transit, we will assist you in filing a UPS claim to recover the item or its value. If UPS tracking shows "Delivered," Mansoura.com is not responsible for theft, porch piracy, wildlife interference, weather damage, or any other loss occurring after delivery.

Holidays and Closures

UPS is closed on major U.S. federal holidays. Orders placed on these dates will ship on the next business day. We recommend placing orders early during holiday seasons to avoid delays.

Shipping During Warm Weather

For chocolates and temperature-sensitive products, we strongly recommend selecting an Express service during warm weather months. To prevent weekend delays, we may hold shipments that would otherwise sit in a UPS warehouse. Mansoura.com is not responsible for heat damage if Ground shipping is selected during warm weather months.

Free Shipping Promotions

Free shipping applies only to select products shipping within the contiguous 48 states. If additional items are added to a free-shipping product, standard shipping rates will apply to the additional items. This offer applies only to purchases made on Mansoura.com.

By placing an order on Mansoura.com, you agree to the shipping terms listed above.